by Kris Reid  May 12, 2010 3:23 am

Hi, yesterday late at night our car passenger side of the window got smash by a robber trying to take our stereo system but they can’t get it out they left marks and scratch on it. Also our slider door the bottom of it gets scratch and it is messed up too because I think that they try to get in the slider door first then the glasses. We call the cops already and they give us a case number. Then I call my insurance State Farm and they told me to tell them which body shop are we going to get it fix then call them first and foremost before we make agreement to do anything at then they told me Lithia will be great because they don’t just do glasses repair they do whole body shop kind of mechanic. So we went there and then the guy said that he is going to give an estimate to the insurance company and they told us to wait for the phone call, so does that mean that everything is taken care of and we don’t have to call State Farm because he is alread giving an estimate to the Insurance company

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  1. by la428282 May 12, 2010 at 4:16 am

    ugh.. why as you asking us? in the time it took you to type that.. you could have called state farms 24 hour line .. gave them your claim number.. and youd know.

    we dont know how they work- call.

  2. by Maricel S May 12, 2010 at 4:23 am

    Pretty much…but you might still want to contact your insurance company to give them a heads up on what the repair guy said.

  3. by Jezebel May 12, 2010 at 4:38 am

    What are you waiting for? Just call your insurance agent and tell them what’s going on. No use waiting for the repair guy to do it for you.

  4. by Todd C May 12, 2010 at 4:39 am

    So if I understand your post, your insurance company stated that you could take your car into a certain shop. You did, and the shop is faxing the estimate to your insurance company. Sit tight for a day or so and then follow up with your insurance company. I’m assuming you need to have the window repaired so that no one else can reach into the car and steal things.

  5. by mbrcatz17 May 12, 2010 at 5:11 am

    LIkely yes. But someone at State Farm should be calling you, to tell you how much it’s going to be to fix the car, and authorize a rental, if you have rental car coverage on your policy.

    Also, they’ll remind you how much your deductible is. Then, hopefully, they’ll write a check to the body shop for the damages less your deductible (which you’ll have to pay the body shop directly).

  6. by David May 12, 2010 at 5:22 am

    I do hope you are ok though?

    Anyway, Im not from StateFarm but my insurance company I work for has the same kind of program. We refer affiliated shops that can send us the estimates online and so that we dont have to send appraiser’s out. And normally when we assign to a shop a particular claim, their is a 98% chance that it would approved except if they found out that the damage is not because of the incident you reported. And we issue the check directly to the body shop.

    What i suggest is, you call State Farm after 3 days and asked them if they received the estimate and when will issue the check. Normally, they will tell you that the estimate is being reviewed.

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